Frequently Asked Questions
What engraving services do you offer?
We offer an expansive product line of over 200 products with hundreds of original designs and artwork. You can select from glass, wood, leather, metal, and more. We use a laser engraving technique to achieve the highest-quality of handcrafted gifts. All of our design and engraving work is completed in-house by our passionate artisans to ensure you quality gifts with a fast turnaround. We never outsource our work.
Do you provide the products for engraving?
Yes. We keep inventory of all the items we engrave on unless otherwise noted as ‘specialty order’.
What about pick-ups?
All merchandise can be picked up in our store anytime during regular business hours.
What if I need my gift made in a rush?
We accept rush orders for an additional fee. This service is called priority processing and you can find the link to priority processing on each product page. Priority processing is $15 per item.
What if I want to have a personalized engraving, like a photograph or handwriting?
For engravings like photos, handprints, and handwriting, we require a minimum 600 DPI full-color, high-resolution photo. Don’t compress the images. Please scan the photo on the highest resolution setting, because we won’t be able to improve the quality of a blurry photo. For this reason, sending us a photo from a cell phone usually will not give us a clear enough image to engrave.
What if I want to engrave my company logo?
For customer-provided business logos, we have no set-up fees and low minimums. You must supply a high-resolution AI or EPS file of the logo. If you prefer for our team to recreate or track down your logo, we require a fee of $25 per hour.
If we create your logo from scratch or provide artwork you would like to use outside the scope of the engraving project, a minimum $50 fee will be applied to obtain the artwork and account for intellectual property requirements.
Can I bring in my own product to be engraved?
No, we don’t allow our customers to provide their own products. We’re confident that our trained staff members will be able to help you select one of our satisfactory all-natural products.