Returns

Return Policy

At Carvers Ridge we strive to make our returns process as easy for the customer as possible. Please read below to see if your order qualifies for a return and instructions before sending your order back.

When returning please take note of the following as we remain firm on our return policy with all of our customers.

• Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
• Personalized and Custom orders all sales are final and non-refundable nor eligible for store credit.
• Orders placed with our Original designs and our curated goods will be eligible for a store credit if item(s) have been unused with original tags and a receipt within 10 days of receiving the order.

Clearance & Accessories sales are final and non-refundable. We strictly enforce this policy and store credit will not be given for items marked as accessories, clearance, or sale items! 

Misspelled or Incorrectly Engraved Items

• If customer gave incorrect information, Carvers Ridge offers a 35% discount to the customer to replace the item and the customer will pay to reship the item(s)
• If Carvers Ridge engraves your information incorrectly, we will replace and reship your item at our cost

Please contact us at support@carversridge.com to get a replacement order started.

Holiday Return Policy

Orders placed on or between Nov 21^st and December 24^th will be eligible for return until January 10^th. Holiday returns must be postmarked no later than January 10^th. All other return guidelines apply.

Defective or Damaged Items Process

Please inspect your order immediately upon receiving. If you believe you have received defective or damaged merchandise, you must contact us within three (3) days of receiving the item. No exceptions. If we do not receive notification that you have received a damaged item in (3) days, the return will be rejected for any store credit or refund.

Please follow Return Process below

 Photos of the damaged/defective items must be included in order for the return to be accepted.

Please keep all packaging and product if your items are damaged or broken for five (5) business days. Shipping carriers may pick-up the broken package for inspection. Carvers Ridge is not responsible if the package gets thrown away before carrier retrieves the package and no replacement will be issued. 

Return Process

• Please email support@carversridge.com within 10 days of receiving the item
  
• In the email you must: indicate number of items being returned and the appropriate reason and method for returning the item. 
•  Carvers Ridge has the right to refuse returns if guidelines above are not followed
• Once your return is approved or denied you will receive another email with instructions to proceed.
• If you are shipping items back, store credit will be applied and your return will be closed once Carvers Ridge receives the return 
• All returns must be postmarked within 5 days of receiving return approval to be eligible for store credit

 Cancellation Policy

Orders that have entered the production phase cannot be cancelled. If an order requiring a proof has been approved and moved into production, there will be no refund given. A customer has the right to cancel any order that has not moved into production. However, an order that has received a proof but has been cancelled before production will only receive a partial refund to cover the time spent preparing the proof.